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Accessibility Statement

5.1 Our Commitment

We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible to people with disabilities, including those who are blind or have low vision, are deaf or hard of hearing, have motor impairments, or have cognitive or learning disabilities.

5.2 Accessibility Features

Current and ongoing accessibility features of thebigdoglife.com include:

  • Semantic HTML markup to support screen readers and assistive technologies.
  • Alt text on all meaningful images.
  • Sufficient color contrast ratios between text and backgrounds.
  • Keyboard navigability throughout the checkout process.
  • Clear, consistent navigation and page structure.
  • No content that flashes more than three times per second (to reduce seizure risk).
  • Readable font sizes and scalable text without loss of functionality.

5.3 Known Limitations

While we are actively working to improve accessibility across the Site, some third-party integrations or legacy content may not yet fully conform to WCAG 2.1 AA standards. We are committed to identifying and addressing these gaps on an ongoing basis.

5.4 Feedback & Reporting

If you experience any difficulty accessing our website or if any content is inaccessible to you, we want to know. Email us at bark@thebigdoglife.com. When reporting an issue, please include:

  • The web address (URL) of the page where you encountered the issue.
  • A description of the accessibility barrier.
  • The assistive technology or browser you were using (if known).
We will respond to accessibility feedback within 5 business days and strive to resolve reported issues as quickly as possible.

5.5 Formal Complaints

If you are not satisfied with our response, you may contact the U.S. Department of Justice's ADA information line or file a complaint with the relevant federal or state agency.

5.6 Ongoing Improvement

Accessibility is not a one-time project — it is an ongoing commitment. We conduct periodic reviews of our Site, train our team on accessibility best practices, and prioritize accessibility considerations in all future development work.