Privacy Policy

3.1 Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, shipping and billing address.
• Payment Information: Credit/debit card details processed securely through our payment processor. We do not store full card numbers on our servers.
• Order Information: Products purchased, order history, and transaction details.
• Device & Usage Data: IP address, browser type, pages visited, time spent on Site, and referral source.
• Communications: Messages you send us via email or contact forms.

3.2 How We Use Your Information

• Process and fulfill your orders.
• Communicate order status, shipping updates, and customer service matters.
• Send promotional emails and offers (only with your consent; you may opt out at any time).
• Improve our Site, products, and customer experience.
• Comply with legal obligations and prevent fraud.

3.3 Information Sharing

We do not sell, trade, or rent your personal information. We may share your data with:

• Fulfillment and shipping partners (solely to deliver your order).
• Payment processors operating under PCI-DSS compliance standards.
• Analytics providers (e.g., Google Analytics) using anonymized data.
• Legal authorities when required by law or to protect our rights.

3.4 Cookies

Our Site uses cookies and similar tracking technologies to enhance your experience. You may disable cookies through your browser settings; however, some features of the Site may not function properly without them.

3.5 Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

3.6 Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data. To exercise any of these rights, email us at bark@thebigdoglife.com. We will respond within 30 days.

3.7 Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

3.8 Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.